Terms

CUSTOMER RESPONSIBILITIES

ALL CUSTOMERS WILL BE HELD TO THE SAME STANDARD WHEN IT COMES TO UNDERSTANDING OUR TERMS AND CONDITIONS FOR OUR POLICIES. IF THERE IS ANY MISCOMMUNICATION OR ISSUES WITH THE POLICIES LISTED, THEY MUST BE ADDRESSED TO OUR COMPANY VIA EMAIL: SUPPORT@BELEIFISDOUBT.COM

IF THE CUSTOMER FAILS TO CONTACT US ABOUT ANY PROBLEMS THEY HAVE WITH OUR POLICIES BEFORE THEY PLACE THEIR PURCHASE, THE ISSUE WILL NOT BE ADDRESSED OR RESOLVED.

 

SHIPPING INFO

ALL OUR PRODUCTS ARE MADE-TO-ORDER OR HANDCRAFTED TO ENSURE THE HIGHEST QUALITY. THIS PROCESS TAKES TIME, AS WE FOCUS ON DELIVERING AN EXCLUSIVE AND METICULOUSLY DESIGNED PRODUCT MADE JUST FOR YOU.

PRE-ORDERS:

• PRODUCTION TIME: PLEASE ALLOW APPROXIMATELY 4-8 WEEKS FOR PRODUCTION. 
• DELIVERY TIME: ONCE PRODUCTION IS COMPLETE, EXPECT AN ADDITIONAL 1 WEEK FOR DELIVERY WITHIN THE U.S. OR 1-2 WEEKS FOR INTERNATIONAL ORDERS.

 

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS MAY BE SUBJECT TO PAY DUTIES AND TAXES, WHICH IS THE RESPONSIBILITY OF THE CUSTOMER AND OUT OF OUR CONTROL.

PRE-ORDERS:

• PRODUCTION TIME: PLEASE ALLOW APPROXIMATELY 4-8 WEEKS FOR PRODUCTION. 
• DELIVERY TIME: ONCE PRODUCTION IS COMPLETE, EXPECT AN ADDITIONAL 1-2 WEEKS FOR DELIVERY.

TRACKING YOUR ORDER

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER SO THAT YOU CAN EASILY MONITOR THE PROGRESS OF YOUR DELIVERY.

IF YOU HAVE ANY QUESTIONS ABOUT YOUR SHIPMENT OR NEED ASSISTANCE WITH TRACKING, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT SUPPORT@BELIEFFISDOUBT.COM.

DELAYS & UNFORESEEN CIRCUMSTANCES

WHILE WE AIM TO SHIP ORDERS WITHIN THE TIME FRAMES MENTIONED ABOVE, PLEASE NOTE THAT DELAYS CAN SOMETIMES OCCUR DUE TO UNFORESEEN CIRCUMSTANCES, SUCH AS CUSTOMS PROCESSING FOR INTERNATIONAL ORDERS, CARRIER DELAYS, OR FORCE MAJEURE EVENTS. WE ARE NOT RESPONSIBLE FOR SUCH DELAYS, BUT IF YOU EXPERIENCE ANY ISSUES WITH YOUR SHIPMENT, PLEASE CONTACT US AT SUPPORT@BELIEFFISDOUBT.COM, AND WE WILL DO OUR BEST TO ASSIST YOU.

REFUNDS/EXCHANGES

ALL SALES ARE FINAL. HOWEVER, REFUNDS OR EXCHANGES MAY BE GRANTED AT OUR DISCRETION FOR DEFECTIVE OR DAMAGED ITEMS. TO SUBMIT A CLAIM FOR A REFUND OR EXCHANGE, PLEASE COMPLETE THE FORM ON OUR CONTACT US PAGE. ALL CLAIMS MUST BE SUBMITTED WITHIN 10 DAYS OF RECEIPT OF THE ITEM. CLAIMS MADE AFTER THIS PERIOD WILL NOT BE CONSIDERED.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY IF YOU RECEIVE A DEFECTIVE, DAMAGED, OR INCORRECT ITEM. WE REQUIRE THAT YOU SUBMIT PHOTOS OF THE DAMAGE OR DEFECT VIA EMAIL WITHIN 10 DAYS OF DELIVERY TO EVALUATE THE ISSUE AND DETERMINE THE NEXT STEPS. ANY DAMAGES REPORTED AFTER THIS 10-DAY PERIOD WILL BE CONSIDERED THE CUSTOMER'S RESPONSIBILITY.

LOST PACKAGES

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES AFTER THEY HAVE BEEN SHIPPED. WE RECOMMEND THAT YOU CONTACT USPS OR YOUR LOCAL CARRIER TO LOCATE YOUR PACKAGE OR FILE A LOST PACKAGE REPORT. HOWEVER, IF YOU NEED ASSISTANCE, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM, AND WE WILL DO OUR BEST TO SUPPORT YOU.

INCORRECT ADDRESS

WE ARE NOT RESPONSIBLE FOR SHIPMENTS THAT FAIL TO DELIVER DUE TO INCORRECT ADDRESSES PROVIDED BY THE CUSTOMER. IF YOU NEED TO MAKE AN ADDRESS CHANGE, PLEASE CONTACT US IMMEDIATELY. CHANGES CAN BE MADE AS LONG AS THE ORDER HAS NOT YET SHIPPED. IF THE ITEM FAILS TO DELIVER DUE TO AN INCORRECT ADDRESS, THE CUSTOMER WILL BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES TO RESHIP THE ITEM.

EU REFUNDS/EXCHANGES

ALL SALES ARE FINAL. HOWEVER, UNDER EU LAW, CUSTOMERS HAVE THE RIGHT TO WITHDRAW FROM THEIR PURCHASE WITHIN 14 DAYS OF RECEIPT.

CUSTOMERS IN THE EU MAY RETURN ITEMS FOR ANY REASON WITHIN 14 DAYS OF RECEIPT AND RECEIVE A FULL REFUND. TO INITIATE A RETURN, PLEASE COMPLETE THE FORM ON OUR CONTACT US PAGE.

OUR LUXURY PROMISE

AS A SMALL LUXURY BRAND, EACH OF OUR PRODUCTS IS HANDCRAFTED WITH ATTENTION TO DETAIL AND CARE. WHILE WE STRIVE TO PROVIDE AN EXCEPTIONAL EXPERIENCE, PLEASE BE AWARE THAT PROCESSING REFUNDS OR RETURNS CAN IMPACT OUR ABILITY TO CRAFT NEW ITEMS PROMPTLY. YOUR UNDERSTANDING AND SUPPORT ALLOW US TO CONTINUE DELIVERING THE HIGH-QUALITY, HANDMADE PRODUCTS YOU LOVE.