Terms
SHIPPING INFO
FIND ESTIMATED PRODUCTION TIMES ON EACH PRODUCT PAGE.
MOST OF OUR PRODUCTS ARE DELIVERED WITHIN 5-10 DAYS OF THE ORDER BEING PLACED WITHIN THE U.S.
FOR PRE-ORDERS, SUCH AS DROP 5, PLEASE ALLOW 4-5 WEEKS FOR PRODUCTION. EXPECT YOUR HANDMADE MASTERPIECE TO ARRIVE WITHIN AN ADDITIONAL WEEK FOR DELIVERY.
INTERNATIONAL ORDERS
INTERNATIONAL ORDERS MAY BE SUBJECT TO PAY DUTIES AND TAXES, WHICH IS THE RESPONSIBILITY OF THE CUSTOMER AND OUT OF OUR CONTROL. BESIDES PRE-ORDERS, ORDERS USUALLY ARRIVE WITHIN 10-15 DAYS OF PLACING THE ORDER.
REFUND/RETURN POLICY
WE ACCEPT REFUNDS FOR DAMAGED PRODUCTS. IF YOUR ITEM ARRIVES DAMAGED, PLEASE CONTACT US PROMPTLY.
ALL OTHER SALES, INCLUDING SIZE CHANGES (ONCE THE ORDER IS SHIPPED OR ONCE THE PRE-ORDER WINDOW CLOSES), ARE CONSIDERED FINAL. WE DO NOT ACCEPT RETURNS OR ISSUE REFUNDS.
LOST PACKAGES
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES. THE CUSTOMER TAKES FULL RESPONSIBILITY WHEN PURCHASING. PLEASE CONTACT USPS, OR YOUR LOCAL CARRIER TO LOCATE YOUR PACKAGE, AND/OR FILE A LOST PACKAGE REPORT.
INCORRECT ADDRESSES
WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. ADDRESS CHANGES CAN BE MADE IF THE ORDER HAS NOT YET BEEN SHIPPED. IF AN ITEM FAILS TO DELIVER DUE TO AN INCORRECT ADDRESS, THE BUYER WILL HAVE TO PAY THE FEES FOR THE ITEM TO BE RESHIPPED.