RETURNS

REFUNDS/EXCHANGES

ALL SALES ARE FINAL. HOWEVER, REFUNDS OR EXCHANGES MAY BE GRANTED AT OUR DISCRETION. TO SUBMIT A CLAIM FOR A REFUND OR EXCHANGE, PLEASE COMPLETE THE FORM ON OUR CONTACT US PAGE. ALL CLAIMS MUST BE SUBMITTED WITHIN 10 DAYS OF RECEIPT OF THE ITEM. CLAIMS MADE AFTER THIS PERIOD WILL NOT BE CONSIDERED.

IF YOU PLACED A PRE-ORDER AND DO NOT WANT TO WAIT FOR IT, PLEASE REACH OUT TO US FOR A REFUND/CANCELLATION BEFORE THE PRE-ORDER WINDOW CLOSES <3

 

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY IF YOU RECEIVE A DEFECTIVE, DAMAGED, OR INCORRECT ITEM. WE REQUIRE THAT YOU SUBMIT PHOTOS OF THE DAMAGE OR DEFECT VIA EMAIL WITHIN 10 DAYS OF DELIVERY TO EVALUATE THE ISSUE AND DETERMINE THE NEXT STEPS. ANY DAMAGES REPORTED AFTER THIS 10-DAY PERIOD WILL BE CONSIDERED THE CUSTOMER'S RESPONSIBILITY.

 

LOST PACKAGES

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES AFTER THEY HAVE BEEN SHIPPED. WE RECOMMEND THAT YOU CONTACT USPS OR YOUR LOCAL CARRIER TO LOCATE YOUR PACKAGE OR FILE A LOST PACKAGE REPORT. HOWEVER, IF YOU NEED ASSISTANCE, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM, AND WE WILL DO OUR BEST TO SUPPORT YOU.

 

INCORRECT ADDRESS

WE ARE NOT RESPONSIBLE FOR SHIPMENTS THAT FAIL TO DELIVER DUE TO INCORRECT ADDRESSES PROVIDED BY THE CUSTOMER. IF YOU NEED TO MAKE AN ADDRESS CHANGE, PLEASE CONTACT US IMMEDIATELY. CHANGES CAN BE MADE AS LONG AS THE ORDER HAS NOT YET SHIPPED. IF THE ITEM FAILS TO DELIVER DUE TO AN INCORRECT ADDRESS, THE CUSTOMER WILL BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES TO RESHIP THE ITEM.

 

EUROPEAN CUSTOMERS

REFUNDS/EXCHANGES

ALL SALES ARE FINAL. HOWEVER, UNDER EU LAW, CUSTOMERS HAVE THE RIGHT TO WITHDRAW FROM THEIR PURCHASE WITHIN 14 DAYS OF RECEIPT.

CUSTOMERS IN THE EU MAY RETURN ITEMS FOR ANY REASON WITHIN 14 DAYS OF RECEIPT AND RECEIVE A FULL REFUND. TO INITIATE A RETURN, PLEASE COMPLETE THE FORM ON OUR CONTACT US PAGE.

OUR LUXURY PROMISE

AS A SMALL LUXURY BRAND, EACH OF OUR PRODUCTS IS HANDCRAFTED WITH ATTENTION TO DETAIL AND CARE. WHILE WE STRIVE TO PROVIDE AN EXCEPTIONAL EXPERIENCE, PLEASE BE AWARE THAT PROCESSING REFUNDS OR RETURNS CAN IMPACT OUR ABILITY TO CRAFT NEW ITEMS PROMPTLY. YOUR UNDERSTANDING AND SUPPORT ALLOW US TO CONTINUE DELIVERING THE HIGH-QUALITY, HANDMADE PRODUCTS YOU LOVE.